2. Using this website

I aim to keep the information on this website accurate, clear and up to date.

However, services, availability, dates, venues, prices and programme details may change from time to time.

Information on this website is provided for general information about my services. Visiting a page, submitting an enquiry or discussing a service with me does not automatically create a booking or contract.

You may use this website for personal and lawful purposes. You must not knowingly misuse the website, interfere with its operation or use its content unlawfully.

4. My professional role

My work is supportive, educational and practical.

Unless specifically stated otherwise, I am not acting as your doctor, midwife, nurse, psychologist, psychotherapist or other regulated healthcare professional.

Doula support, birth preparation, baby massage education, wellbeing programmes and birth trauma support do not replace medical care, maternity care or mental health treatment.

I do not diagnose medical or mental health conditions, prescribe medication or make medical decisions on your behalf.

If something you tell me is outside my professional scope, I may encourage you to contact your midwife, GP, health visitor, maternity team, mental health professional or another appropriate specialist.

6. Prices and payment

Prices displayed on this website are intended to make the cost of my services as clear as possible.

Where a price is fixed, I will confirm the price before you book.

Where a programme or service needs to be tailored, I may provide an individual quotation.

Any additional costs that apply to your particular booking, such as agreed travel, additional hours, bespoke resources or other requested services, will be explained before they are charged.

Once a booking has been accepted, the payment arrangements set out in your booking confirmation, invoice or individual service agreement will apply.

Prices may change for future bookings, but I will not retrospectively change an agreed price simply because my published prices later increase.

8. Your statutory cancellation rights

If you are booking as a consumer and enter into a contract with me online, by telephone, by email or away from my usual business premises, you may have a statutory right to cancel the contract within 14 days without giving a reason.

Whether that cancellation right applies will depend on the nature of the service and the circumstances in which it was booked.

Some types of service or date-specific activity may fall within an exception to the statutory cancellation rules. Where an exception applies to your booking, I will make this clear where required.

If you ask me to begin providing a service during a statutory cancellation period, I may ask you to expressly confirm that you want the service to begin.

If you then exercise a statutory right to cancel after work has started, you may be required to pay a proportionate amount for the service already provided where the law permits this.

Where a service has been fully performed during the cancellation period following the necessary request and acknowledgement, your statutory cancellation right may end once the service has been completed.

To tell me that you wish to cancel, contact: themotherhoodcollectiveni@gmail.com .

10. If I need to cancel or change a service

Occasionally illness, emergency, circumstances surrounding birth work, severe weather, venue problems or another event outside reasonable control may affect a booked session or programme.

If I need to make a significant change, I will contact you as soon as reasonably possible.

Depending on the circumstances, I may offer:

• a rearranged date;
• an appropriate alternative where we both agree;
• another arrangement provided for within your individual service agreement; or
• a refund for the part of a service that I am unable to provide, where appropriate.

Any more specific arrangements relating to birth doula availability will be governed by the individual doula agreement.

12. Classes, groups and programmes

When attending a class, group or programme, participants are expected to behave respectfully towards other attendees and the facilitator.

I may set reasonable guidelines designed to support the physical and emotional wellbeing of the group.

Where you attend a session with your baby or child, you remain responsible for your baby or child throughout the session.

If you or your baby is unwell, or you are unsure whether participation is appropriate because of a medical concern, please seek advice from the appropriate healthcare professional where needed and contact me about rearranging or attending the session.

14. Outcomes and results

I will provide services with reasonable care and skill.

However, pregnancy, labour, birth, recovery, infant behaviour, emotional wellbeing and family circumstances are individual and can be unpredictable.

I cannot promise a particular birth outcome, medical outcome, feeding outcome, emotional outcome or result from attending a class, programme or support session.

16. Photographs and testimonials

I will not treat attendance at a service as automatic permission to use your photograph, your baby's photograph, your birth story or your testimonial for marketing.

Where I wish to publish identifiable photographs, testimonials or personal stories, I will seek appropriate permission.

How personal information is handled is explained further in my Privacy Policy.

18. Responsibility and liability

Nothing in these Terms & Conditions excludes or restricts responsibility where it would be unlawful to do so.

In particular, nothing in these terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

I am not responsible for decisions or actions taken independently by healthcare professionals, hospitals, maternity services or other third-party providers.

I am also not responsible for losses caused solely by circumstances outside my reasonable control where I have taken reasonable steps to manage the situation.

Any limitation or exclusion of liability in an individual agreement will apply only to the extent permitted by law.

20. Governing law

These Terms & Conditions are governed by the law of Northern Ireland.

If you are acting as a consumer, nothing in this section removes any mandatory consumer protections or rights you may have under applicable law.

Any dispute will be dealt with by the courts with jurisdiction under applicable law.